Frequently Asked Questions

We currently ship to UK addresses only. We are unable to process orders for international destinations at this time.

You will receive a confirmation email once your order has been placed and payment processed. If you do not receive it within a few hours, please check your spam folder or contact us at contact@bloompadel.com.

Contact us as soon as possible at contact@bloompadel.com or +44 7418 611619. We will do our best to accommodate changes, but we cannot guarantee modifications once an order has entered processing.

Standard delivery is free on all orders, with no minimum spend. Express delivery is available at checkout for a £6.99 flat rate.

Orders are dispatched within 1 to 2 business days. Standard delivery takes a further 3 to 5 business days after dispatch; express delivery takes 1 to 2 business days after dispatch.

Yes. Once your order has been dispatched, we email you a tracking number and link so you can follow your delivery with the carrier.

Orders placed on weekends or public holidays are processed on the next business day.

You have 30 days from the date of delivery to request a return. If your item is faulty, your statutory rights are not limited to this window.

Contact us at contact@bloompadel.com or +44 7418 611619 before sending anything back, so we can track your return. We will send return instructions within 2 business hours (Monday to Friday, 9:00 AM – 5:00 PM UK time). Returns are free — a prepaid label is included in your parcel, or we can email you one.

For change-of-mind returns, items must be unused, unaltered, and in their original packaging with all tags and accessories. If your item is faulty, your statutory rights apply regardless of condition.

Yes, within the same 30-day window. Contact us and we will arrange it — return postage and delivery of the replacement are free. Any price difference is refunded or charged before dispatch.

Once we receive and inspect the returned item, refunds are processed within 2 business days to your original payment method. Your bank or card provider may take a few additional days to show the amount.

Contact us at contact@bloompadel.com with your order number and photos of the item. We will resolve it as a priority — return postage is free and your statutory rights under the Consumer Rights Act 2015 apply.

All rackets in our store are sourced directly from AMA Sport. We are a UK-based retailer, and every order is dispatched from our Edinburgh premises.

Yes. Our range covers different levels of play. If you are unsure which racket suits you, contact us and we will help you find the right option.

We are available Monday to Friday, 9:00 AM to 5:00 PM UK time. We aim to respond within 2 business hours.

Email: contact@bloompadel.com
Phone: +44 7418 611619
Live chat: available on our website during business hours
Address: Unit 14, 4-5 Lochside Way, Edinburgh Park, Edinburgh, EH12 9DT, United Kingdom