Privacy policy

Privacy Policy

Last updated: 12 July 2026

Bloom Padel ("we", "us", "our") operates bloompadel.com, hosted on Shopify. This policy explains how we collect, use, and share your personal information when you visit our site, place an order, or contact us.

For the purposes of the UK GDPR and the Data Protection Act 2018, the data controller is Vumra Commerce Ltd (company number 16707665), trading as Bloom Padel. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Trading address: Unit 14, 4-5 Lochside Way, Edinburgh Park, Edinburgh, EH12 9DT, United Kingdom.

Information We Collect

  • Contact details: name, shipping and billing address, email address, phone number
  • Payment information: payment card details and transaction records, processed securely by our payment providers — we do not store full card numbers
  • Account information: username, password, and saved preferences, if you create an account
  • Order history: items you view, add to your cart, purchase, return, or exchange
  • Communications: messages you send us by email, phone, or contact form
  • Device and usage data: IP address, browser and device information, cookie identifiers, and how you navigate the site

How We Collect It

  • Directly from you, when you place an order, create an account, or contact us
  • Automatically, through cookies and similar technologies as you browse (see Cookies below)
  • From service providers such as our payment processors and delivery carriers
  • From advertising and analytics partners, where you have consented

How We Use Your Information

We process personal information on the following legal bases:

  • To fulfil your order (performance of a contract): processing payment, arranging delivery, handling returns and exchanges, providing customer support
  • To meet legal obligations: tax and accounting records, responding to valid legal requests
  • For our legitimate interests: preventing fraud, securing the site, improving our products and service
  • With your consent: sending marketing emails and showing personalised advertising. You can withdraw consent at any time.

Marketing

We only send marketing emails if you have opted in. Every marketing email includes an unsubscribe link, and you can also opt out by contacting us. Opting out does not affect emails we must send about your order.

Cookies

We use cookies and similar technologies to run the site, remember your cart, measure site performance, and (with your consent) support advertising. You can manage non-essential cookies through the cookie banner on our site or your browser settings. For details of the cookies Shopify sets, see Shopify's cookie documentation.

How We Share Your Information

We do not sell your personal data. We share it only with:

  • Shopify, which hosts our store and processes store data on our behalf. See the Shopify Privacy Policy for details of how Shopify handles data.
  • Payment providers, to process your payment
  • Delivery carriers, to ship your order
  • Analytics and advertising partners, where you have consented
  • Professional advisers and authorities, where required by law
  • A buyer or successor, if our business is sold or merged, under confidentiality obligations

International Transfers

Your data may be processed outside the UK or EEA (for example, by Shopify). Where this happens, transfers are protected by UK-approved safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Retention

We keep personal information only as long as needed for the purposes above: order records for as long as required for tax and accounting purposes (normally 6 years), account data while your account is active, and correspondence as long as needed to resolve your query or any dispute.

Security

We use encryption for checkout and take appropriate technical and organisational measures to protect your data. No online service can guarantee complete security.

Your Rights

Under the UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Receive a copy of your data in a portable format
  • Object to or restrict certain processing, including direct marketing
  • Withdraw consent at any time, where processing is based on consent

These rights are subject to legal exemptions — for example, we must keep order records required for tax purposes even if you request deletion. To exercise any right, contact us using the details below. We will respond within one month. We will never penalise you for exercising your rights.

Children

Our products and website are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, contact us and we will delete it.

Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices — please review their policies separately.

Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, or to your national supervisory authority if you are in the EEA.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows the current version.

Contact Us

  • Email: contact@bloompadel.com
  • Phone: +44 7418 611619
  • Address: Unit 14, 4-5 Lochside Way, Edinburgh Park, Edinburgh, EH12 9DT, United Kingdom