Refund policy

Return Window

You may return any item within 30 days of the day you receive your order. To start a return, contact us within this 30-day window.

This 30-day window applies to change-of-mind returns. If your item is faulty or incorrect, see "Faulty or Incorrect Items" below — your legal rights are not limited to 30 days.

Condition of Returned Items (Change of Mind)

If you change your mind, returned items must be:

  • Unused, in their original condition
  • In the original packaging, with all tags, plastic wraps, and accessories included

You are welcome to inspect your racket as you would in a shop. If an item is returned with signs of use or damage beyond what is needed to inspect it, we may reduce your refund to reflect the reduction in the item's value, as permitted under the Consumer Contracts Regulations 2013.

Return Shipping & Fees

  • Return method: by post, using a prepaid label
  • Return shipping cost: free — a prepaid return label is included in your original delivery package, or we will email one to you on request
  • Restocking fee: none
  • Free returns apply to both change-of-mind returns and faulty or incorrect items

How to Request a Return

Contact us before posting anything back so we can track your return. Please include your order number and the reason for your return.

  • Email: contact@bloompadel.com
  • Phone: +44 7418 611619

We respond within 2 business hours (Monday to Friday, 9:00 AM – 5:00 PM UK time).

Exchanges

We accept exchanges within the same 30-day window and under the same condition requirements as returns. To exchange a racket for a different model or shape, contact us to arrange the exchange. Return postage for the original item is free using the prepaid label, and we cover the cost of sending your replacement. If there is a price difference between the two items, we will refund or charge the difference before dispatching the replacement.

Refunds

Once your return arrives and passes inspection, we process your refund within 2 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, contact us as soon as possible. Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you are entitled to a full refund for a faulty item
  • After 30 days, you are entitled to a repair or replacement of a faulty item

We cover all return postage for faulty or incorrect items. Nothing in this policy affects your statutory rights.

Contact Us

  • Email: contact@bloompadel.com
  • Phone: +44 7418 611619
  • Address: Unit 14, 4-5 Lochside Way, Edinburgh Park, Edinburgh, EH12 9DT, United Kingdom